We ask that you attempt to order transportation service at
least 10 days prior to your requested pick-up date. By placing
your order in advance, we have a greater chance of picking up
your vehicle on or as close as possible to your requested
date.
Traditionally, pick-up of your vehicle will be between 5
and 10 days. If, however, your vehicle is available
immediately, we will attempt to work with you on your
preferred dates.
Trip planning
Generally, most coast-to-coast moves take between 10 and 14
days. Transit times up and down the coasts range from 3 to 10
days. Inclement weather, traffic, and truck maintenance may
lengthen transit time, depending on their severity. Trip
planning and route coordination is determined by current
orders. For example, if your vehicle is the last to load and
the first to unload, the transit time will be drastically
reduced. If your vehicle is the first to load and the last to
unload, the transportation time will be lengthened.
Pick-up dates and delivery times are not guaranteed.
Guaranteed and immediate pick-ups are available at an
additional cost.
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Does Express Motorcycle Shipping have their own
trucks?
Yes. We have our own fleet of trucks and motorcycle
carrierss, ranging from a traditional one-motorcycle flat bed
to a full-size 7-motorcycle motorcycle carriers.
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Can I pay by credit motorcycled?
We accept all major credit motorcycleds. The initial
deposit may be paid by credit motorcycled without penalty. If,
however, you decide to charge the entire amount of the
transport, or the remaining balance with your major credit
motorcycled.
*
See also "How do I pay for services?"
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Is Express Motorcycle Shipping insured?
Yes. Our insurance covers the value of any vehicle that we
transport.
In the event we use an agent to transport your vehicle, we
verify that this agent has an active insurance policy with
acceptable coverage. In addition to verification, it is our
policy to have agents add our name to their certificate of
insurance. This ensures advance notice in the event an agent's
insurance policy changes status.
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Is Express Motorcycle Shipping licensed?
YES. Express Motorcycle Shipping is licensed by the
Interstate Commerce Commission of the United States
Government, holding Motor carier authority under Certificate
No. MC-367548
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What happens if I’m not available when the truck comes
to deliver the vehicle?
We try to keep each customer well informed during the
entire shipping process. It is our policy to call the customer
12 to 24 hours in advance of delivery to establish a more
accurate estimated time of arrival and to work out specific
directions. We ask that you make yourself as available as
possible.
In the event you are not able to take possession of your
vehicle upon delivery, your vehicle will be placed at a
terminal as close to your home as possible. If your vehicle is
placed at a terminal, you, the customer, will be responsible
for all terminal and holding costs. Even though a vehicle is
placed at a terminal, it is still possible to provide door
delivery at an additional cost.
The vehicle will not be released until all funds are
settled with both Express Motorcycle Shipping and the
terminal.
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Where will my vehicle be picked up and
delivered?
Home/Door Service
The vehicle will be picked up
as close to your home as possible. In some cases we ask that
you meet our truck at a mutually appealling location such as a
supermarket or some other large parking lot. This is due to
the typically large size of the trucks and the inability to
maneuver through many streets, and under low bridges, wires,
and branches.
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What can I do to reduce my price?
We hope that the higher level of service you will
receive from Express Motorcycle Shipping is well worth the
cost. With us, you get more for your moving dollar. True,
there are other carriers, but can you put a price on
peace of mind?
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Do I need to empty my gas tank?
No. You don't need to empty your gas tank but we do ask
that you have it at or below a half tank. Full gas tanks my
leak out during transport.
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How do I pay for services?
The deposit can be paid by either; credit card, money
order, cashiers check or any other form of certified
funds.
The balance/C.O.D. can be paid with either; cash, money order,
cashiers check, other certified funds or credit card.
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HELP! I need my motorcycle now?!
We wouldn't call ourselves Express if we didn't offer
express service, could we? Special Express Services are
available at an additional cost. Please call us at
800-405-0914 for details.
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